Customer Testimonials
I appreciate the service provided by our salesman, Mike Hazel. He was most helpful and answered my many questions on my many phone calls to PearsonAcura in the purchase of our RDX. He was very gracious to my son, Andy and daughter-in-law, Katie when they delivered our vehicles to Boise. I thank my son, James for recommending Mike to me. My husband, Reid and I thank you. Karen Miller.
James checked us in, he was super efficient and kept us posted on the details, best service I’ve had here at Mercedes in Boise! Thank you James!!
We had the pleasure of working with Mike Hazel at Lyle Pearson Acura. He was professional, knowledgeable and never pushy. He took the time to set up my car play and walk me through all the features which I much appreciated. Jason in the finance department was great to work with as well. I highly recommend this dealership!
Richard Newman was an absolute pleasure to work with. He took his time, was very helpful, and did everything possible to ensure I was getting what I wanted for a great price. They really took care of me over at Lyle Pearson and I would definitely recommend family and friends to go there in the future. Thank you Richard and team for everything. I love my car!!
Just bought a 2026 Acura Integra from Mike Hazel at L. PEARSON ACURA. They gave me a great trade-in value for my Honda Civic and everything went very smoothly. I love the Car and would go back and do business with them again. Thanks again Big Mike and Nic!!!! It was nice meeting you Mike and talking with yah 😊
We have bought multiple vehicles over the last 50 years and this was by far our best experience. Our sales person, Mike Hazel, did a fantastic job of meeting our needs without being pushy. Mike spent over an hour with me in the car showing me how everything worked. He was very patient and made sure I was comfortable with all the electronics before we left. I would highly recommend Mike and Lyle Pearson Acura.
Amazing group of humans! Attention to detail, personable and kind! Way to go Lyle Pearson.
Buying a vehicle is one of those experiences I usually brace myself for. A long day, pressure from every corner, games, waiting around...it's just what I've come to expect.
My experience at Lyle Pearson was nothing short of the complete opposite.
From the moment I walked in, Richard, Mike, Royce, and the rest of the team treated me with authenticity, honesty, professionalism, and genuine respect. I never felt pressured, rushed, or manipulated. Every question I had was answered directly, and the entire process was incredibly smooth.
What impressed me most was that they respected my time and ... Read More Google - Jul 24, 2026
Michael Hazel was great to work with and the entire purchasing experience start to finish was fast and easy. This was my second purchase here and will definitely shop here again.
My experience at Lyle Pearson Acura was, without question, the best car-buying experience I’ve ever had.
I was purchasing a vehicle for my wife, and Sebastian and Dave made the entire process enjoyable from start to finish. They were professional, knowledgeable, honest, and never made us feel pressured. They took the time to answer our questions, made sure we found the right vehicle, and genuinely cared about making the experience a great one.
Buying a car can often be stressful, but these guys made it easy and even fun. Their customer service was exceptional, and it’s clear they ... Read More Google - Jul 16, 2026
Super friendly and helpful staff! I had a great experience with the service & parts department
We purchased our car from Richard Newman six months ago, and he made the entire process easy and seamless from start to finish. His customer service is truly outstanding, and he has continued to check in with us to make sure everything is going well and to see if we need anything.
Recently, I couldn’t get my garage door opener to sync with my car, so Richard came to our home and took care of it for us. That level of service is rare and speaks volumes about his commitment to his customers.
Richard truly goes above and beyond, ... Read More Google - Jul 3, 2026
The moment we walked in we were treated like family. Mike Hazel was great to work with and was very helpful and in setting up our new car.
Outstanding purchase experience with the entire Lyle Pearson Acura team. Mike Hazel and Bob Hampton were a pleasure to work with on our purchase of a certified 2024 Acura RDX used vehicle. Both were extremely knowledgeable and professional and friendly in their approach. We enjoyed our interaction with the finance team and all other support personnel throughout the process. Highly recommend this team!
Mike, thank you for walking with me through the purchase of my beautiful, new MDX. You were so patient with me while I was trying to decide on the right one for me. You went above and beyond by bringing the car to my house for a test drive! You never pressured me; you encouraged me. Thank you! I love my car and appreciate the time you spent teaching me all the new buttons on my car.
Great staff, good selection. We returned to this dealership because we had a good experience with them on the purchase of our last car.
Richard was one of the best salesman i’ve ever worked with! Absolutely recommend working with him if you ever have a vehicle you’re interested in at one of these dealers! He was super knowledgeable and the rest of the dealer had one of the best customer services i’ve ever experienced. Shout out Richard! You’re the man!
My experience at Lyle Pearson Acura was wonderful! Buying a car is usually stressful, but not this time! A special thank you to Mike Hazel for his care. He made the process fun and convenient!💙
This is my 3rd lease from Lyle Pearson Boise. I love my car and appreciate the advice and friendship from Mike Hazel. He is the BEST. Thanks Mike
Mike you and your team were amazing! I love my new RDX. Thank you for ordering it in for me.
Our salesman, Mike Hazel, was awesome! He showed us around to see the various options of cars to suit our needs and interests. He also helped make the purchasing process go smoothly. He was great at orienting us to our new car too. I can’t say enough good things!!
Our salesman, Mike Hazel was always kind to us when we would come in for service. When we decided to buy a new Acura, it went without saying we would go to Mike! He was very helpful and efficient, as well as fun, which always is more enjoyable. The sales manager, Royce, was great, personable, and patient. Mr. Trapp, the finance manager, was icing on the cake
Purchased a new vehicle this weekend. Prior to stopping by, I had visited several other dealerships. Needless to say, my experience at Lyle Pearson Acura was exemplary and the best of the day. From being greeted by Royce to going on a test drive with Sebastian, I felt I was in good hands.
Sebastian was extremely knowledgable regarding all of the features of the vehicle I decided upon.
Also, I feel it germane to mention that both Sebastian and Royce exemplified integrity/sales ethics. After agreeing upon a price and initialing an agreement, Royce returned from the office and let ... Read More Google - Mar 24, 2026
I recently bought a very nice used Toyota Highlander from Sebastian, hassle free, upfront and fair. great car at a great price
We bought a 2025 RDX. I had not driven it much due to surgery. When I started driving it more, I experienced a consistent problem with key fob #1. It would not unlock the car. Now and then it would set the alarm, which wouldn’t turn off, and sometimes the car wouldn’t start.
We took it in to the dealer 3-4 times, but the insisted that nothing was wrong.
We had no choice but to buy ‘another’ new car, and they claimed they gave us a great deal, NOT.
I warn against buying a 2025 RDX from them,, as it’s ... Read More Google - Mar 16, 2026
Very helpful honest and didn't push anything extra on me an very friendly definitely recommend for everyone to go an buy an acura here
Mike has always been an exceptional individual to work with. He is honest with high integrity! Our experiences with Lyle Pearson have always been top-notch, stress-free and enjoyable. Truly a pleasure to do business with Mike and LP!
If you are looking for good service and individuals who have knowledge of their products then Lyle Pearson Acura warrants a visit. Two individuals need special mention. The two are Mike Hazel and Royce West. These two individuals followed through with everything they stipulated in our purchasing discussions. Great place to buy a car. Very satisfied.
We were pampered from start to finish. Give Mike a raise!! Thanks Mike, job well done.
I have purchased 2 cars from Richard Newman at Lyle Pearson Acura. Both times my experience was above and beyond my expectations. Whether I purchased online (first car) or at the dealership (trade-in), Richard was amazing. I appreciate his knowledge and he is never a "hard sell" salesman. Everyone at Lyle Pearson is fantastic. The service department takes good care of my car(s) and never tries to sell me anything the car doesn't need. I am a customer for life!
We were very happy with how everything went at Lyle Pearson Acura. Our salesperson Richard Newman was great! They had the car ready when promised and it was looking good. I would highly recommend this dealership to anyone looking to buy an Acura.
Mike Hazel did a great job helping us with our Acura purchase.
We had a great experience from the moment we walked through the door. Mike our salesman was awesome, and so friendly, we test drove several models, he was knowledgeable about each of them. While we were working on the financial part he had transferred what I had in our trade in placing it in the same place in our new vehicle which made it so nice when we were ready to leave. He helped set up my Bluetooth and car play, went through the features of the car making sure I knew how to use them. The finance crew were ... Read More Google - Dec 18, 2025
Mike Hazel was a pleasure to purchase a vehicle from. He made the process fun with his great personality. We enjoyed our car buying experience at Lyle Pearson Acura
HIGHLY RECOMMEND THIS DEALERSHIP! VERY PROFESSIONAL AND FIRST CLASS OPERATION. MIKE HAZEL WENT ABOVE AND BEYOND AND VERY HAPPY WITH MY WHOLE EXPERIENCE.
Richard Newman was great. Highly recommend.
I'd like to thank Mike Hazel for the great service, during all my car buying situations. This is our family's 4th vehicle from Mike at Lyle Pearson Acura. I enjoy the professionalism and the down home atmosphere. I also appreciate hearing the information I need to know in order to make an informed, no pressure, decision. And thanks for always looking out when I call and tell you that I need another vehicle. I really enjoy the service after the sale.
Our purchasing experience with Lyle Pierson Acura was absolutely stellar. Mike Hazel was warm, welcoming, and facilitated a smooth buying experience. He was diligent in walking my husband through the features of his new RDX, making sure that all of his questions were answered before we left the dealership. All of the staff we encountered were professional and friendly. We will return the next time we are in the market for a new vehicle.
Mike was great to work with and was very helpful in answering questions we had. I would highly recommend buying a vehicle from Mike!
Mike at Boise Acura was unbelievably kind and incredibly helpful. Even though I didn’t end up purchasing a car there (the one I looked at was a hybrid and I wasn’t looking for that), I would have easily bought a car from him if the right one had been available. Out of all the dealerships I visited in the Boise area—and I went to almost every single one—Mike provided the best customer service by far. He was honest, patient, and genuinely cared about helping me find what I was looking for. I ultimately purchased a car ... Read More Google - Oct 28, 2025
Great service and sales assistance from Mike Hazel. Top notch communicator!
Mike is the best! He had my best interest in heart! He waited 6 months for the sell of my car!
I took my Acura MDX in for a routine service here for my first time. It saddens me to see this happening and unfortunately the service advisor almost took full advantage of me. This happened several months ago and I am still bothered by this event and how deceitful the service department is. After leaving my car the service department call and gave me a list of items that needed repairs. It came to almost $4,000.00. Lucky I purchased an extended warranty to find out that my of my repairs were denied including my prepaid service plan. They gave me several ... Read More Google - Oct 22, 2024
We came to the Acura dealership on a Sunday at noon with little to no hope of finding what we were looking for after multiple disappointing and exhausting encounters with car salespeople who would try to sell us what we did not ask about. They would not even listen to what we were looking for. We were casually greeted by Bob Hampton the minute we walked into the Acura dealership. Two hours later, we drove home after making a purchase of our dream car. We did not feel uncomfortable, pressured or rushed. The entire process was smooth and fun. Bob’... Read More DealerRater - Oct 11, 2024
Drove 50 miles to look at a Acura. My present car is a nice, reliable 2014 Chevy Impala but I've had it for 6 yrs and am thinking up changing styles and upgrading. So we drive onto lot (hope you like black cars), not much to choose from and they're all locked up. After about 10 minutes a rep walks out. Exchange small talk, I ask a few questions as we're mostly in the dark about the platforms. I raised my concerns about 4 cylinder engine and he says oh, lots power with turbo. Well, I said I'm only familiar with ... Read More Google - Jul 19, 2023
I worked here.. The manager max Hadley always told me I didn't need the high paying jobs because I wasn't married.. He would not give the good work out fairly. They also "forgot" my Christmas bonus for 2 years. Which messed with my head. It turned Christmas into a horrible time, as I had no family in the area. The other guy Don got his bonus on his first year. I was often staying till 8 pm, when management had long gone home. I even stayed till 4am to finish up a charity donation car that needed a ... Read More Google - Dec 8, 2022
I called 8 times that line either busy or they hang up the phone, unprofessional
They are marking their cars up OVER MSRP. They Charge a $2,500 non refundable deposit. (Most place only charge $1000, Some only charge $500 refundable). They are nice but I think it is a poor business practice to charge over MSRP just because you can.
I just want to share the extremely discriminatory experience that I had with this dealership. I called about a blue MDX that was listed on their website as in stock. Bob answered and told me it was indeed available and for sale. He then asked me if I would like to take it for a test drive the next day since they were close to closing. When I told him that I lived out of state and couldn't test drive it but was still interested in purchasing it, the tone of his voice changed and he proceeded to tell ... Read More Google - Jan 8, 2022
We scheduled our car for some warranty work at 8:00 A.M. and were told it would take 2 hours. We were from out of town and had a 4 hour drive ahead of us, so we were glad it was only going to take 2 hours. We came back after 2.5 hours and they hadn't even started to work on our car.
We had been told when we dropped it off if we wanted to wait it would be an hour. We corrected him that it would be 2 hours. When we came back after 2.5 hours, he said oh the technician had a few ... Read More Google - Oct 6, 2021
Worst service place
Took my MDX for LOF. They performed a diagnostic test with suggestions for repairs. This is the second time that I was told that I needed CV boots repairs. Both times I did not need the service. No car wash this time and was told it was done. Drove home with burning oil smell. First told door lock repair would be $225 then a call that it would be $300. Another call that it would be $232. Just paid for $163 from another shop.. Shoddy work with embellishments. No more free diagnostic tests fro free. Now $145.
I never like to buy a car from a dealer, I have had some bad experiences! But the team at the LP Acura store were great to work with! Our salesmen Mike Hazel went above and beyond to make sure the experience was honest and fun. The team followed through with everything they said and follow up was excellent and timely! My wife Cheryl loves her RDX and is tearing up the town! Thank you Mike and Associates for your friendly and honest experience!